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Claims

If we are unable to guarantee your accommodation, transfers or car hire, you may be asked to pay again for these services.

If you have been affected by an ATOL failure and need to claim for the costs of replacement services, you will need to complete a claims form providing us with the details. You’ll need to provide us your ATOL certificate and receipts for your purchases, as well as information regarding your claim.

Once we’ve received your claim and, provided all the information is correct, we aim to acknowledge receipt within five days. We will aim to process your fully completed claim in 28 working days. It sometimes takes longer if your claim is complicated, has been booked through a travel agent or we are dealing with a large number of claims.

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