Consumer protection group
(9am to 5pm)
Civil Aviation Authority
11 Westferry Circus,
London, E14 4HD.
Aviation House | Gatwick
Also for all out of hours emergencies
Gatwick Airport South
West Sussex, RH6 0YR
All correspondence should be sent to the above address, marked for the attention of the relevant department.
Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on our Claims pages.
Our claims department can be emailed at [email protected]. If you have a claims reference number please include this in the subject bar.
If you suspect a UK based business or person of trading in breach of the ATOL Regulations, you can inform us by email and we will consider this and may contact you if we require information.
The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holder. Advice and assistance in resolving a dispute should be obtained from:
Each operate a handling service for complaints regarding their members. If you need help on how to resolve a dispute with a tour operator, retail agent, airline or airport, please refer to our Resolving travel problems pages.